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OUR CONTACT INFORMATION

Kalkan mah. Akbel mevki Ardıç sok no 459/1 Kaş / Antalya
Phone: 0850 307 0 865
Fax: 0850 307 0 865
E-mail: [email protected]

Our Support Line

0850 307 0 865

Cancellation and Refund Policy

Cancellation and Refund Policy

  • After making the reservation, the Tenant is deemed to have read and understood the Cancellation Conditions stated on the announcement detail page on the Platform. In cases where the lessee wants to cancel the reservation, the Lessor may refund the fee or collect it depending on the situation, in accordance with the 'ANNEX-1 Cancellation conditions' stated clearly on the announcement detail page.
  • Lessor; They can choose the cancellation transactions related to the service within the framework of the "RENTAL AGREEMENT" and the "ANNEX-1 CANCELLATION CONDITIONS", which is one of the annexes and inseparable parts of this "DISTANCE SALES AGREEMENT". The TENANT can perform the cancellation process within the framework of the cancellation conditions chosen by the LEASOR.
  • Exception; For the purchase of 'ANNEX-2 FLEXIBLE CANCELLATION', the 'Flexible Rule Type' in the 'ANNEX-1 CANCELLATION CONDITIONS' will be valid.
  • The Platform allows the Lessor to choose between 2 Standard cancellation conditions (Flexible Rule Type and Strict Rule Type) that protect the Lessor.
  • The tenant has the right to cancel the reservation unconditionally within 24 hours. If the tenant has made any payment during this process, it will be refunded or not, taking into account the "time when the request is created."
  • A Timeout Date (Flexible Rule Type and Strict Rule Type) has been set for all packages that regulate cancellation conditions. After the expiry of the 1-day free cancellation period, the reservation can be canceled until the Timeout Date and receive a refund or payment depending on the Rule type to which it is subject.
  • In certain risks, the Lessor may request the remaining payment to be made until or after the Timeout Date. As of the Timeout Date, the reservation becomes final and in case of cancellation, the payments made through the platform are not refundable.
  • The reservation is finalized even if the 1-day free cancellation period has not expired at the time of the Expiry Date; For reservations confirmed after this date, the 1-day free cancellation rule does not apply. As of this date, the reservation fee is charged.
  • The Platform may mediate between the Lessor and the Lessor in any adverse situation.
  • If the tenant wishes to leave the accommodation early as a result of the reservation he has made, he cannot request a refund for the days he has not stayed.
  • Only in the following cases, the "Tenant" has the right to cancel the reservation unconditionally. (Force Majeure)
    1st degree death
    Natural disaster in the destination area.