MENUS Cancellation and Refund Policy ANNEX-1 CANCELLATION CONDITIONS - FLEXIBLE RULE TYPE APPENDIX-1 CANCELLATION CONDITIONS - SOLID RULE TYPE APPENDIX-2 FLEXIBLE CANCELLATION
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ANNEX-1 CANCELLATION CONDITIONS - FLEXIBLE RULE TYPE

ANNEX-1 CANCELLATION CONDITIONS - FLEXIBLE RULE TYPE

  • The RENTER has the right to cancel the reservation unconditionally within 24 hours. If the TENANT has made any payment during this process, it will be refunded or not, taking into account the 'time when the request is created'.
  • ('' Reservation cancellation must be made in writing by the TENANT to the e-mail addresses of the platform.' )
  • In cases where the Lessor cancels the reservation, the total amount paid is returned to the Tenant.
  • If the reservation is canceled by the Tenant up to 29 days before the check-in time, part of the amount excluding Tatilnekolay buyer's commission and additional services will be refunded.
  • If the reservation is canceled by the Tenant between 7 days and 29 days before the check-in time, 50% of the total reservation amount will be refunded and a 50% deduction will be applied. If 50% of the total reservation amount is not collected and for cancellations with less than 29 days left, the remaining difference will be charged to the Tenant. All additional services are included in this account.
  • If the reservation is canceled by the Tenant with Timeout and less than 7 days before the check-in time, no refund will be made and a 100% deduction will be applied, if any, the remaining fee will be charged. The ongoing free cancellation process ends.
  • The remaining payment is made by the Tenant until the Timeout date if stated otherwise.
  • Reservation or date change requests submitted by the Tenant are made by Tatilnekolay.com if approved by the Lessor.
  • The Tenant agrees to pay the differences that may arise in the reservation change requests. If the lessor does not approve, the transaction is carried out in line with the Tenant's 'ANNEX-1 CANCELLATION CONDITIONS'.