MENUS Cancellation and Refund Policy ANNEX-1 CANCELLATION CONDITIONS - FLEXIBLE RULE TYPE APPENDIX-1 CANCELLATION CONDITIONS - SOLID RULE TYPE APPENDIX-2 FLEXIBLE CANCELLATION
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APPENDIX-1 CANCELLATION CONDITIONS - SOLID RULE TYPE

APPENDIX-1 CANCELLATION CONDITIONS - SOLID RULE TYPE

  • The tenant has the right to cancel the reservation unconditionally within 24 hours. If the tenant has made any payment during this process, it will be returned or not, taking into account the "time when the request was created".
  • ("Reservation cancellation must be made in writing to the platform's e-mail addresses by the Tenant.")
  • In cases where the lessor cancels the reservation, the tenant can protect their rights with 2 options.
  • The tenant can make a new lease with the amount paid. There will be a min-max 10% deviation from the previous reservation amount.
  • The total amount paid, excluding Tatilnekolay buyer commissions (including additional services), will be refunded to the Tenant.
  • If the reservation is canceled by the Tenant up to 60 days before the check-in time, 50% of the total reservation amount will be refunded and a 50% deduction will be applied. In cases where 50% of the total reservation amount is not collected and for cancellations made up to 60 days before, the remaining difference is charged to the Tenant. All additional services are included in the account.
  • If the reservation is canceled by the Tenant with Timeout and less than 60 days before the check-in time, no refund will be made and the remaining fee, if any, will be charged with a 100% deduction.
  • The remaining payment is made by the Tenant until the Timeout date if stated otherwise.
  • Reservation or date change requests submitted by the Tenant are made by Tatilnekolay.com if approved by the Lessor.
  • The Tenant agrees to pay the differences that may arise in the reservation change requests. If the Lessor does not approve, the Tenant can take action by the 'ANNEX-1 CANCELLATION CONDITIONS'.