Villa Heaven

Flexible cancellation covers situations where you suddenly have to cancel the villa you have rented.

What is flexible cancellation?
Flexible cancellation covers situations where you need to cancel your villa rental abruptly. It also covers all paid additional services and COVID-19 exposure. With Flexible Cancellation, you can cancel the reservation in case of serious medical problems, COVID-19, personal quarantines or if you are unable to meet the health requirements to travel abroad from your home country.

What does Flexible Cancellation cover?
The deadline is 7 days. COVID-19 problems, hospitalization, bedridden, death (Co-participation 0%), personal preventive quarantine, failure to meet health conditions for travel, cancellation of the platform for valid reasons.

Flexible cancellation is subject to the "Flexible Rule Type", which is among the cancellation conditions.
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What is the soft rule type?

The tenant has the right to cancel the reservation unconditionally within 24 hours.
If the reservation is canceled by the Tenant up to 29 days before the check-in time, the part of the amount excluding Tatilnekolay buyer's commission and additional services will be refunded. If the reservation is canceled by the Tenant between 7 days and 29 days before the check-in time, 50% of the total reservation amount will be refunded and a 50% deduction will be applied. If 50% of the total reservation amount is not collected and for cancellations with less than 29 days left, the remaining difference will be charged to the Tenant. If the reservation is canceled by the Tenant with Timeout and less than 7 days before the check-in time, no refund will be made and a 100% deduction will be applied, if any, the remaining fee will be charged. The ongoing free cancellation process ends.
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The strict rule is the type of rule that the renters set in their villas.

What is the strict rule type?
The tenant has the right to cancel the reservation unconditionally within 24 hours. If the reservation is canceled by the Tenant up to 60 days before the check-in time, 50% of the total reservation amount will be refunded and a 50% deduction will be applied. In cases where 50% of the total reservation amount is not collected and for cancellations made up to 60 days before, the remaining difference is charged to the Tenant. If the reservation is canceled by the Tenant with Timeout and less than 60 days before the check-in time, no refund will be made and the remaining fee, if any, will be charged with a 100% deduction.
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Pay attention to pool hygiene

Apply all necessary chemical and natural cleaners to the pool on time.

Sterilize the surfaces

Sterilize any common contact surface

Use certified products

Use cleaners approved by the ministry of health, such as disinfectants with high alcohol content.

Cleaning-Mask-Distance

Pay attention to distance and mask, although you only touch at the entrance and exit

Wash on high heat setting

Wash all bedding at a high temperature

Follow all written and verbal instructions

Follow the law, including additional safety and cleanliness rules.